Loss and Damage
All care is taken to prevent damage to equipment. Guests are instructed not to bring drinks onto the dance floor. Drinks placed on the DJ table or other equipment will be removed but we cannot spend all night moving drinks as we need our hands to DJ.
Please ask your venue manager or wedding stylist to incorporate bar tables and wine barrels around the dance floor to avoid this happening.
Client is responsible for any damage caused by guests.
Client is responsible for lost wireless microphones. South Sound Events DJs will collect the microphone from MC after the speeches or after the first dance. Microphone is not given to ANY of the guests at any point, without approval from the MC and either the Bride or Groom. On that note – karaoke is not allowed, as our equipment is not set up for this. If you would like some karaoke, please let us know and we can get a quote for you.
Lighting and speakers are mounted on tripod stands. These stands will fall if they are leant on, run into etc. Lighting can be especially heavy. All care is taken by South Sound Events to ensure stands are positioned well away from traffic areas. However, no responsibility is taken for injury. The client is responsible for any damage caused by guests. We have public liability insurance.
To confirm the booking, a booking fee of $600 is required to secure the date. The date will be secure only once you receive written confirmation from South Sound Events. If the event is cancelled or the date changed, this booking fee is non refundable. If we are able to secure another booking for that date, the booking fee or a portion of, may be refunded at our discretion.
Should your wedding be postponed due to government COVID regulations we will work with you to find a reschedule date (within 12 months) and your deposit will be applied in full to your new date. This can be a peak date for the first postponement and we will absorb the total amount of loss of income.
Should you decide to alter your wedding arrangements (or elope) due to border restrictions, and decide you no longer wish to utilise our DJ services on your wedding day, we will work with you to find an alternative such as a Photo Booth, Silent Disco hire or a DJ for a house party on an alternative date to apply the $600 deposit to.
Interstate couples will require a $1000 deposit. The first postponement due to closed borders (to another peak date) will incur a $300 charge to your final invoice to cover admin, however we will absorb the loss of income ($2200 plus) if we are unable to secure another wedding booking.
If a subsequent postponement is required, this must be to an off peak day such as Thursday or Sunday, or late May until early September. We absorb the admin fee plus the loss of income if we unable to get another wedding booking.
A third postponement will become a new booking and a new deposit is required.
Payment of the balance for the event is due 60 days before your wedding. This is non refundable should your event be cancelled, postponed etc – or if you have a change of mind.
While we are sympathetic to illness, family problems, acts of god and other events that may occur to prevent your wedding from occurring, we do not absorb the loss of income for this. Especially if your wedding is on a Friday or Saturday in peak season, you are responsible for payment of the full invoice – unless we can secure another wedding booking.
If your wedding is postponed due to government COVID regulations after payment in full is due/has been made, we will work with you to find a reschedule date (within 12 months) and your payment in full with be applied to that new date. New dates may require a re-quote, and thus a part refund (for a weekday or off peak date) will be available. Conversely if your new date is a peak time, a re-quote may mean that there are extra charges for that particular date (or logistics).
Should you decide to alter your wedding arrangements (or elope) due to border restrictions, and decide you no longer wish to utilise our DJ services on your wedding day, we will work with you to find an alternative such as a Photo Booth, Silent Disco hire or a DJ for a house party on an alternative date to apply the full payment to.
Change of date
If you change the date of your wedding, it is considered a new booking. The booking fee for the original booking is not refundable or transferrable – unless we are able to secure another booking for that date, in which case the booking fee (or a portion of) may be refunded – at our discretion.
Music choices for pivotal points of the event must be supplied no later than 14 days beforehand. It is South Sound Events preference that the music choices and direction are finalised and provided 4 to 6 weeks before the event – just so that you can do a good job with it and not be under pressure. If we are not supplied with any musical direction for your event, please be aware that this is your choice, and your decision not to do so, may affect the awesomeness of your event.
If it is an outdoor event, shelter from possible rain/wind must be provided. If it rains, and shelter is not sufficient from rain and wind, equipment WILL BE PACKED AWAY. No refund will be given.
Music can be played with one speaker and an ipod if we are able to find a small sheltered area (at the discretion of South Sound Events). More than one set-up and pack-down of equipment will incur an extra charge should weather change.
If there is an option to set up under cover, this will be taken if there is a chance of rain greater than 20%.
A standard 3-pin domestic mains power supply at 240V 10Amps is required. DJ sound and lighting works best when it is run on a different phase to the power used by the kitchen. However this is often not possible, and we will work with what is available at your venue, without causing damage to the equipment. If you think the power supply may be a problem please discuss this beforehand. If your venue has had wedding receptions with DJs previously, then there shouldn’t be a problem.
Generators – Must be voltage regulated with 10Amp outputs, at minimum it must be 20KVA and must be functioning with ‘Pure Sine Waves’, not square waves. DJ equipment cannot be run from the same generator as kitchen equipment with thermostats. If you are unsure, please discuss the generator/power with Mandy, as DJ equipment can be easily damaged. If the power is not safe, DJ equipment will not be plugged in due to the risk of damage.
Not required. We will bring our own trestle table and tablecloth. We can set up in a pretty small area really, just need enough room to dance a bit behind our table!
A supplier meal would be greatly appreciated, as it’s a long day! However, meal is not required. Would you please inform us if a meal is not going to be provided, in the final confirmation that you fill out for us right before your event date CLICK HERE.
Conclusion of Your Event
We are required to turn all music off at the allocated time. If your venue closes at 12.00 midnight, the music needs to be turned off at 12.00, so we will play your final song at 11.55
If you wish to have music past the allocated time – this is firstly confirmed with your venue manager, and you will most probably find there is a fee of approximately $500. The fee for us to continue to DJ will be worked out on a case by case with your DJ on the evening. It is their decision to them if they wish to extend their time, and may depend on if they have a wedding the next evening.
It must also be confirmed with the bus/transport company, before the DJ can continue to play music.
If your event is held on a private or leased property with no other staff on site at midnight, you must either ask your hired security to stand with the DJ at the confirmed time for the finish of the event, or appoint a responsible person (perhaps one of the groomsmen) as support as the music is turned off.
Last Songs/Leaving Songs
Keeping in mind the above information about the timing of the conclusion of your event, please be aware that we time the last songs you have chosen, to coincide with the finish time. It is your responsibility to have both of you, the bride and the groom (and the bridal party if you wish) present at the end of the evening. We can not stop time, or play your leaving song late. Nor can we leave the DJ table to find you and double check you are not in the toilet etc, as the DJ equipment is then unsafe and the table can be knocked over (people can be a bit unsteady at the end of a long day). Its usually dark on the dance floor and we really cant see if both of you are there. Please ensure you find your groom, or your bride for the conclusion of your evening.